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Team Building Team building is the process of turning a group of individual contributing employees into a cohesive team. A team is a group of people organized to work together interdependently and cooperatively to meet the needs of their customers by accomplishing their purpose and goals.
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Developing KPI’s Key performance indicators, or KPIs, are leading indicators or signposts that help sales reps and their leaders gauge how effective their efforts are. Sales KPIs are the metrics by which you will evaluate your team’s performance against your sales and organizational goals.
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Effective Meetings An Effective Meeting is one where it’s objectives where accomplished within the stated timeframe. Being prepared is the most effective way to have a successful meeting.
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Customer Service Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you.
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Performance Assessment Performance assessment, also known as alternative or authentic assessment, is a form of testing that requires students to perform a task rather than select an answer from a ready-made list.
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One of the greatest training experiences I’ve ever gone through in my career. – Jeremy, President |
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We have worked with Rebecca and Tracy for years. They hit the mark on timing, and also provided the resources to ensure the project gets done. – Randy, President |
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Professional Presentations Good presentations include stories. Unlike facts, stories speak to the heart, and every good presentation uses stories to illustrate points and to help people make an emotional connection to the message. Great presentations are stories.
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Coaching and Counseling There is a huge difference between teaching someone and helping them to learn. In coaching, fundamentally, the coach is helping the individual to improve their own performance: in other words, helping them to learn.
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